Sony admits further data losses ahead of customer retention effort

Sony: second data theft revealed
Sony: second data theft revealed

Sony has admitted the personal information of a further 24.6 million customers may have been stolen, as it seeks to mollify customers affected by an earlier data theft.

Last week, the company admitted hackers had secured data, which it could not rule out including credit card details, on around 77 million users of its PlayStation Network and its music and video on-demand service, Qriocity, in mid-April.

It has now disclosed its Sony Online Entertainment arm, which offers "massively multiplayer online games" such as 'EverQuest', was also hit by hackers.

Information obtained includes names, addresses, email addresses, birthdates and phone numbers.

In addition, Sony said, the hackers "may have" taken information from a database from 2007 that include around 12,700 non-US credit or debit cards numbers and expiration dates (but not credit card security codes) and around 10,700 direct debit records of customers in Austria, Germany, the Netherlands and Spain.

In a bid to placate customers affected by the data breaches, Sony has said it will give them free entertainment content and 30 days' free additional time on their subscriptions, under the banner 'Welcome Back'.

It also said it will "shortly" begin to restore PlayStation Network and Qriocity services, which were withdrawn on 20 April, with tougher security measures.

All registered PlayStation Network users will be forced to choose a new password before they can sign in.

Sony continues to assert that there is no evidence yet that credit card data was taken.


Before commenting please read our rules for commenting on articles.

If you see a comment you find offensive, you can flag it as inappropriate. In the top right-hand corner of an individual comment, you will see 'flag as inappropriate'. Clicking this prompts us to review the comment. For further information see our rules for commenting on articles.

comments powered by Disqus
Brand Republic Jobs

subscribe now


Center Parcs ad banned for encouraging parents to take kids out of school
Coca-Cola, Cadbury and Amazon named top brands for targeting youth market
Leaked document shows Nokia to be rebranded as Microsoft Mobile
Nike lays-off hardware staff in move that casts doubt on future of FuelBand
Greenpeace says save the bees or humans will die
What brands need to know about changes to VAT and online downloads in 2015
Jimmy Savile victims urged to claim compensation in new ad campaign
UKIP launches biggest  ad campaign and stirs up 'racist' accusations
Apple boss Tim Cook provides voiceover on ad touting firm's renewed green commitments
John Lewis walks consumers through its history to celebrate 150 years of business
Waitrose boosts content strategy with 'Weekend Kitchen with Waitrose' C4 tie-up
Hottest virals: Cute puppies star in Pedigree ad, plus Idris Elba and Fruyo
Amnesty International burns candles to illuminate new hope
Toyota achieves the impossible by calming angry Roman drivers
Tom of Finland's 'homoerotic' drawings made into stamps
YouTube reveals user habits to appeal to 'older' marketers
Ex-M&S marketing chief Steven Sharp consulting at WPP
Wolff Olins reveals new CEO after Apple poaches Karl Heiselman
Glasgow offers £30,000 prize to best digital idea for 2014 Commonwealth Games
Google's revenues surge but shares drop as it grapples with transition to mobile
Facebook beats Twitter to most 'marketing friendly' social media site crown, says DMA
Fableists believe children like Finn should be outdoors enjoying life
Homebase, Baileys and Camelot join the line-up at Media360
MasterCard renews Rugby World Cup sponsorship to push cashless message
Lynx unleashes £9m 'Peace invasion' campaign
Social Brands 100 Youth: Pizza Hut most social youth brand in UK
Cheryl Cole is wild and arresting in new L'Oreal work
Morrisons told not to show alcohol ads during YouTube nursery rhymes
O2 head of brand Shadi Halliwell departs after 23 years at company in restructure
Tesco hit by further sales decline as it turns to digital Clubcard and social network