We'll Call You - Pizza Hut

Pizza Hut
Pizza Hut

In a bid to raise its health credentials, Pizza Hut is offering free unlimited salads to customers. Mole rang to see whether there is such a thing as a free lunch.

Pizza Hut: Good morning, Pizza Hut customer services, you're through to (name), how can I help?

Mktg: Hi, I saw the excellent deal you're doing with free salads. My nephew wants to go to Pizza Hut tomorrow with a bunch of people and I wanted to know if three of you go to Pizza Hut and only two of you order a pizza, can you get the unlimited salad for the third person?

Pizza Hut: With regards to that, the two main courses would be the people who get the free salad, the third person would need to order their own main course to get their salad for free.

Mktg: Say one of the kids we're with isn't particularly hungry, would we be able to give them one of our salads?

Pizza Hut: That shouldn't be too much of an issue, it would be down to the manager's discretion. It might be worth calling the branch. The terms and conditions require them to order a meal, but I shouldn't see that as being an issue.

Mktg: So it should be OK as long as it's a kid? Some of us eat at funny times of the day. I probably won't want to eat a big pizza myself, I'll probably just want a bowl of salad, but then surely if I were to get a salad, I would get a free unlimited salad with it, which would be a bit pointless.

Pizza Hut: I see what you're saying. If you ordered a salad as a main course, then you would get a salad for free. I understand your point, but I think the decision would need to be made by the manager, and they are told a main course needs to be ordered to get the free salad.

Mktg: OK, I'll give them a call. Thanks for your help.

Pizza Hut: Thanks for your call.

Verdict

The call-handler was friendly and professional. He dealt with our enquiries sensitively, offering to find the number for a specific Pizza Hut branch so we could call and find out what we could order under the deal.

Score: 9/10

Discussion

Before commenting please read our rules for commenting on articles.

If you see a comment you find offensive, you can flag it as inappropriate. In the top right-hand corner of an individual comment, you will see 'flag as inappropriate'. Clicking this prompts us to review the comment. For further information see our rules for commenting on articles.

comments powered by Disqus
Brand Republic Jobs

subscribe now

Latest

John Lewis walks consumers through its history to celebrate 150 years of business
Waitrose boosts content strategy with 'Weekend Kitchen with Waitrose' C4 tie-up
Hottest virals: Cute puppies star in Pedigree ad, plus Idris Elba and Fruyo
Amnesty International burns candles to illuminate new hope
Toyota achieves the impossible by calming angry Roman drivers
Tom of Finland's 'homoerotic' drawings made into stamps
YouTube reveals user habits to appeal to 'older' marketers
Ex-M&S marketing chief Steven Sharp consulting at WPP
Wolff Olins reveals new CEO after Apple poaches Karl Heiselman
Glasgow offers £30,000 prize to best digital idea for 2014 Commonwealth Games
Google's revenues surge but shares drop as it grapples with transition to mobile
Facebook beats Twitter to most 'marketing friendly' social media site crown, says DMA
Fableists believe children like Finn should be outdoors enjoying life
Homebase, Baileys and Camelot join the line-up at Media360
MasterCard renews Rugby World Cup sponsorship to push cashless message
Lynx unleashes £9m 'Peace invasion' campaign
Social Brands 100 Youth: Pizza Hut most social youth brand in UK
Cheryl Cole is wild and arresting in new L'Oreal work
Morrisons told not to show alcohol ads during YouTube nursery rhymes
O2 head of brand Shadi Halliwell departs after 23 years at company in restructure
Tesco hit by further sales decline as it turns to digital Clubcard and social network
Branding guru Wally Olins dies aged 83
Duracell short film captures epic Transatlantic voyage
Ash runs Tinder experiment to show smokers are less desirable to opposite sex
British Airways teams up with Gerry Cottle Jnr for summer of rooftop film screenings
Arklu says 'girls can be superheroes too' with doll design competition
Coke enters squash market with Oasis Mighty Drops
Virgin Galactic signs up Land Rover as space flight sponsor
Motorola marketer Andrew Morley departs as Google gears up for sale to Lenovo
US Airways apologises after tweeting obscene image at a customer