We'll call you: Royal Mail

Royal Mail
Royal Mail

Mole wants to send our beloved Aunt Molé a seasonal gift. When do we need to get the package in the post to make sure it arrives safely in Mexico by Christmas?

Mktg Are you expecting any delivery issues this Christmas?

Royal Mail We are not expecting any, but I can never give you a 100% guarantee, unfortunately. Two Christmases ago we had a big delivery issue because of the weather – there was so much snow we could not get to a lot of areas. That's something beyond our control.

Mktg Do I need to get in early to send a present to my aunt in Mexico?

RM Yes – that would need to be sent out before Friday 7 December by airmail for it to be guaranteed to get there before Christmas.

Mktg The present I'm thinking of getting for her might be fragile – is that going to be a problem?

RM It would probably still go with the normal mail, I'm afraid. Glass or ceramic items would not be covered by insurance, and it is always your responsibility to make sure they are packaged correctly, because they go through the system with lots of other packages, through the sorting etc. Very fragile items we would not advise sending in the standard mail, I'm sorry.

Mktg Are you the cheapest option?

RM It would be up to you to check with couriers about prices. [Quotes standard Royal Mail price.]

Mktg If I do get [the package in the post] before 7 December, what happens if it doesn't arrive before Christmas?

RM We've got no guarantee on items going abroad, unfortunately, because we have to rely on the postal services in that country.

Mktg OK, thanks.

 

Verdict: 8/10

The call-handler was honest and clear, with a generally good knowledge of the service. However, they changed tack on whether delivery could be guaranteed before Christmas, and could not offer much reassurance. Mole is now wary that the vase we had earmarked for Aunt Molé in Mexico could end up in pieces if sent via Royal Mail.

Discussion

Before commenting please read our rules for commenting on articles.

If you see a comment you find offensive, you can flag it as inappropriate. In the top right-hand corner of an individual comment, you will see 'flag as inappropriate'. Clicking this prompts us to review the comment. For further information see our rules for commenting on articles.

comments powered by Disqus
Brand Republic Jobs

subscribe now

Latest

Oasis #springasmile digital campaign gets people doing good deeds
Coca-Cola: 'Don't approach bloggers with a fait accompli'
Tesco CMO Matt Atkinson: 'It is so important not to stereotype mothers'
McDonald's gives Ronald a new look ahead of global 'Fun times' social media push
In pictures: BrewDog opens first craft beer shop BottleDog for 'beer aficionados'
Facebook ad revenue leaps $1bn as it invests in targeting
Malteser or Maltesers? Mars takes Hershey trademark dispute to court
Apple Q2 profits top $10bn as iPhone sales soar
Lynx tells men not to leave love to fate
HBO captures awkwardness of watching sex scenes with parents
Primark to open first US stores with Boston chosen as flagship location
Marketing spend on the up but a reality check is needed before celebrating
Top 10 ads of the week: Jackpotjoy and BT Broadband fend off Kevin Bacon
Lidl beats Tesco to 10m Facebook fans
Center Parcs ad banned for encouraging parents to take kids out of school
Coca-Cola, Cadbury and Amazon named top brands for targeting youth market
Leaked document shows Nokia to be rebranded as Microsoft Mobile
Nike lays-off hardware staff in move that casts doubt on future of FuelBand
Greenpeace says save the bees or humans will die
What brands need to know about changes to VAT and online downloads in 2015
Jimmy Savile victims urged to claim compensation in new ad campaign
UKIP launches biggest  ad campaign and stirs up 'racist' accusations
Apple boss Tim Cook provides voiceover on ad touting firm's renewed green commitments
John Lewis walks consumers through its history to celebrate 150 years of business
Waitrose boosts content strategy with 'Weekend Kitchen with Waitrose' C4 tie-up
Hottest virals: Cute puppies star in Pedigree ad, plus Idris Elba and Fruyo
Amnesty International burns candles to illuminate new hope
Tom of Finland's 'homoerotic' drawings made into stamps
Toyota achieves the impossible by calming angry Roman drivers
YouTube reveals user habits to appeal to 'older' marketers