Why brands must act as editors

Information overload is one of the most-hyped trends of recent times. Nicola Kemp asks how brands can embrace the role of editor.

It should perhaps be of no surprise that it is not an established publisher but a 16-year-old who is attempting to fundamentally change the way in which content is consumed.

Nick D'Aloisio, the founder of Summly, a hugely successful app that summarises news, concluded that clicking on a link and waiting 15 seconds for it to load, only to realise that it wasn't what he was actually interested in, was not an efficient way to consume content.

To solve the problem, he designed Summly, which serves up algorithmically generated summaries of news stories, saving readers from wasting those valuable 15 seconds.

The example raises an interesting question for brands. As consumers face information overload, what happens when start-ups are delivering your products to consumers in a more efficient way than you are?

Given the proliferation of social-media use, the role of brands as editors and curators of both their product-offering and marketing has never been more important. In the wake of media fragmentation, many marketers have been guilty of bombarding consumers with marketing materials and products via multiple channels, simply because they can.

It is high time for brands to accept that 'doing something on Facebook' or 'being on Google+' is not a marketing strategy in its own right.

The very best brands define themselves as much by what they don't do and say as what they do. They are adapting to the age of information overload by focusing on delivering their products in the most efficient, sleek and consumer-centric way. The scatter-gun approach is well past its sell-by date.

Marketers and agencies can no longer afford to be precious about their output, but must instead bend and tailor their craft to meet consumers ever-changing demands. Those brands determined to maintain the status quo would do well to remember that there is an array of entrepreneurs on their coat-tails, and they aren't prepared to wait - not even for 15 seconds.

THE UPSHOT

How brands can embrace the role of editor.

Beware of the bounce rate

The share price of online dating site OkCupid recently tanked, after an online analyst noted its high bounce rates. Engagement is no longer a metric that marketers can afford to ignore. Few brands would invest in sending the same volume of email marketing if they had to spend as much as they do on traditional direct mail. Brands need to ditch the volume game and better edit their communications.

Raised expectations

Comedian Louis CK tells a gag about one of the first flights on which high-speed broadband was available. When the service went down, the man in the next seat complained it was 'bullshit'. 'How quickly the world owes him something that he didn't know existed 10 seconds ago,' laments Louis. Digital natives expect flawless service and aren't prepared to waste time on less.

Life: edited

Consumers have become experts in editing their lives via social networks. While a handful employ professional editors to present the best version of themselves to their network, most are economical with the truth. Marketers must therefore beware of relying on social media in isolation for consumer research.

Nicola Kemp is Marketing's head of features. Follow her on Twitter: @nickykc

Discussion

Before commenting please read our rules for commenting on articles.

If you see a comment you find offensive, you can flag it as inappropriate. In the top right-hand corner of an individual comment, you will see 'flag as inappropriate'. Clicking this prompts us to review the comment. For further information see our rules for commenting on articles.

comments powered by Disqus
Brand Republic Jobs

subscribe now

Latest

John Lewis walks consumers through its history to celebrate 150 years of business
Waitrose boosts content strategy with 'Weekend Kitchen with Waitrose' C4 tie-up
Hottest virals: Cute puppies star in Pedigree ad, plus Idris Elba and Fruyo
Amnesty International burns candles to illuminate new hope
Toyota achieves the impossible by calming angry Roman drivers
Tom of Finland's 'homoerotic' drawings made into stamps
YouTube reveals user habits to appeal to 'older' marketers
Ex-M&S marketing chief Steven Sharp consulting at WPP
Wolff Olins reveals new CEO after Apple poaches Karl Heiselman
Glasgow offers £30,000 prize to best digital idea for 2014 Commonwealth Games
Google's revenues surge but shares drop as it grapples with transition to mobile
Facebook beats Twitter to most 'marketing friendly' social media site crown, says DMA
Fableists believe children like Finn should be outdoors enjoying life
Homebase, Baileys and Camelot join the line-up at Media360
MasterCard renews Rugby World Cup sponsorship to push cashless message
Lynx unleashes £9m 'Peace invasion' campaign
Social Brands 100 Youth: Pizza Hut most social youth brand in UK
Cheryl Cole is wild and arresting in new L'Oreal work
Morrisons told not to show alcohol ads during YouTube nursery rhymes
O2 head of brand Shadi Halliwell departs after 23 years at company in restructure
Tesco hit by further sales decline as it turns to digital Clubcard and social network
Branding guru Wally Olins dies aged 83
Duracell short film captures epic Transatlantic voyage
Ash runs Tinder experiment to show smokers are less desirable to opposite sex
British Airways teams up with Gerry Cottle Jnr for summer of rooftop film screenings
Arklu says 'girls can be superheroes too' with doll design competition
Coke enters squash market with Oasis Mighty Drops
Virgin Galactic signs up Land Rover as space flight sponsor
Motorola marketer Andrew Morley departs as Google gears up for sale to Lenovo
US Airways apologises after tweeting obscene image at a customer