Ryanair's 'customer friendly' website hit by technical glitches

Ryanair: new website affected by glitches
Ryanair: new website affected by glitches

Ryanair is facing an array of technical glitches on its newly revamped website, Ryanair.com, leaving customers without booking confirmations.

A statement on Ryanair’s site claims a "system problem" means the brand is experiencing delays to the delivery of email travel itineraries. It advises consumers not to make duplicate reservations, as travel itineraries "will be delivered shortly".

The problem appears to run deeper than simply receiving travel itineraries. One complainant told Marketing they had been made to enter their credit card details six times while attempting to book flights worth £800, while receiving no confirmation of the booking.

The glitches come at a critical time in Ryanair's customer services overhaul, and days after it announced Kenny Jacobs is to join as the brand’s first chief marketing officer.

The complainant called Ryanair’s call centre twice to try and rectify their booking issues, and was told not to use the Chrome or Safari browsers in order to book flights, but instead use Firefox and to delete all cookies and browser history.

They were given a booking reference over the phone, and to date, this is the only confirmation of booking the complainant has had.

Ryanair’s statement apologised for any inconvenience caused, and asked that customers "refrain from contacting our call centres regarding this issue".


Before commenting please read our rules for commenting on articles.

If you see a comment you find offensive, you can flag it as inappropriate. In the top right-hand corner of an individual comment, you will see 'flag as inappropriate'. Clicking this prompts us to review the comment. For further information see our rules for commenting on articles.

comments powered by Disqus
Brand Republic Jobs

subscribe now


John Lewis walks consumers through its history to celebrate 150 years of business
Waitrose boosts content strategy with 'Weekend Kitchen with Waitrose' C4 tie-up
Hottest virals: Cute puppies star in Pedigree ad, plus Idris Elba and Fruyo
Amnesty International burns candles to illuminate new hope
Toyota achieves the impossible by calming angry Roman drivers
Tom of Finland's 'homoerotic' drawings made into stamps
YouTube reveals user habits to appeal to 'older' marketers
Ex-M&S marketing chief Steven Sharp consulting at WPP
Wolff Olins reveals new CEO after Apple poaches Karl Heiselman
Glasgow offers £30,000 prize to best digital idea for 2014 Commonwealth Games
Google's revenues surge but shares drop as it grapples with transition to mobile
Facebook beats Twitter to most 'marketing friendly' social media site crown, says DMA
Fableists believe children like Finn should be outdoors enjoying life
Homebase, Baileys and Camelot join the line-up at Media360
MasterCard renews Rugby World Cup sponsorship to push cashless message
Lynx unleashes £9m 'Peace invasion' campaign
Social Brands 100 Youth: Pizza Hut most social youth brand in UK
Cheryl Cole is wild and arresting in new L'Oreal work
Morrisons told not to show alcohol ads during YouTube nursery rhymes
O2 head of brand Shadi Halliwell departs after 23 years at company in restructure
Tesco hit by further sales decline as it turns to digital Clubcard and social network
Branding guru Wally Olins dies aged 83
Duracell short film captures epic Transatlantic voyage
Ash runs Tinder experiment to show smokers are less desirable to opposite sex
British Airways teams up with Gerry Cottle Jnr for summer of rooftop film screenings
Arklu says 'girls can be superheroes too' with doll design competition
Coke enters squash market with Oasis Mighty Drops
Virgin Galactic signs up Land Rover as space flight sponsor
Motorola marketer Andrew Morley departs as Google gears up for sale to Lenovo
US Airways apologises after tweeting obscene image at a customer