The consumer watchdog for postal services believes meeting Royal Mail's current 16 current licence targets -- including that at least 93% of 1st class letters should arrive next day -- should be the priority, but looking ahead the watchdog says customer service levels should be more clearly defined.
Postwatch proposes that additional targets should be added to Royal Mail's licence including:
Postwatch chief executive Gregor McGregor said that until there is true competition in postal services, customers must rely on an effective regulatory regime to protect their interests.
"In our consultation document we set out what we believe acceptable service levels should be. We look forward to receiving a wide range of views," McGregor said.
The consultation document can be viewed and downloaded here.