Careers: What's it really like inside - Hilton

Has anyone on the Hilton marketing team ever worked with Paris or Nicky?

Yes. When either of the girls are in the hotel it creates a great PR opportunity.

Are Hilton marketers able to stay at the hotels around the world for free?

On business trips, yes.

Do Hilton marketers choose to stay in Hilton hotels when they are on holiday?

Sometimes, depending on where they are going. The Sydney Hilton has been a popular destination for recent holidays.

What are the perks of the job?

Very good hotel rates for family and friends, good meals, great people and working on Park Lane.

Is there a dress code?

Not really, but we all wear suits.

Does the marketing team socialise outside of office hours?

The team is very close. Last weekend we were all at our boss' house for a lunch party and most Friday nights we can be found in one of Mayfair's watering holes.

What are the hours like?

They're very long. My average day starts at 8.30am and ends at about 11pm, with a multitude of meetings, a press lunch and an evening dinner to attend.

How many UK marketers are there?

There are about 20 covering the UK and Ireland.

What is it like for training and career progression?

Hilton University offers courses to employees so that they can improve their skills at any stage of their career.

What about the salary and benefits package?

The salary is competitive and there is a good benefits package.

Any downsides?

The long hours. I work more than 70 hours a week, so there are never enough hours in a day.

How do you come up with new ideas?

We have regular brainstorming sessions with all the Hilton teams. It is also important for us to listen to guests' feedback because they experience the service we deliver first-hand.

What else is out of the ordinary about working there?

The office is in a fantastic location and the building has one big glass window running down the whole of one side of the building. Inside, it is all open plan.


- Hilton International has 45,000 employees.

- Key brands include Windows Restaurant & Bar, Zeta Bar, POP Bar, Traders Vic's, Living Well gym and Purity Mind & Body Spa.

- Michael Shepherd is managing director, Alex Huggan is public relations manager and Helena Lundberg is marketing executive.

- Hilton's UK headquarters are at 22 Park Lane, London W1K 1BE.


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