NatWest offers banking via PC

NatWest is launching an online banking service early in January, following the completion of a two-year PC home banking trial. It will allow customers to access personal, business and credit card accounts.

NatWest is launching an online banking service early in January,

following the completion of a two-year PC home banking trial. It will

allow customers to access personal, business and credit card


But a spokesman for the company said it has decided not to offer the

service via the internet because customers indicated that they would not

use it because of the risk of people hacking into their bank


The service will operate instead via a direct link telephone line and

modem hooked up to a PC.

The Royal Bank of Scotland, the Nationwide, and Lloyds TSB have all

launched banking services via the internet.

Barclays also launched internet banking, but because of security

concerns only offered a very limited service. Midland bank has so far

held back.

NatWest is aiming the service at its personal and small-business

customers and will market it in branches via point of sale material

created by incumbent agency TBWA GGT Simons Palmer.

Customers will be able to carry out a number of basic transactions, such

as transferring cash, setting up bill payments, ordering statements and

cheque books and downloading information on to financial management


This will be backed up by a round-the-clock freephone helpdesk


NatWest has been trialing the service since October last year among 2000

personal and business customers, some of whom are now migrating to the

fully-fledged service.

The service will cost personal account holders pounds 30 a year charged

in arrears and business users pounds 55 a year.

Access to the service will be via a telephone line with calls charged at

local rates, although the bank will supply the computer software free.


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