Never mind aggressive driving on the M4, how about being pawed by
an abusive, chain-smoking drunk on your descent into Los Angeles
You’d be unlucky to experience all three, but the latest Business Travel
Lifestyle Survey from OAG reveals the that four in ten business
travellers witnessed verbal or physical abuse of passengers or personnel
in the past 12 months. More than half of these incidents involved verbal
abuse of airline staff, while two per cent of business travellers
experienced a diverted flight as a result.
’Air rage’, according to OAG, is a growing concern, but the survey
reveals cultural trends which may assist worried business travellers in
planning their itineraries.
Travellers from the Asia-Pacific region are more likely to encounter
someone who has drunk too much than European passengers, while illegal
smoking is least common among US travellers, who are more used to tough
But sexual advances are the big worry for US travellers, 4% of whom
witnessed an occurrence in the past 12 months. While this was more
likely to be a concern for women, the men weren’t entirely unharrassed
(6% compared with 1%).